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Search the questions people ask most, try the troubleshooting checklist, or write to us.
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Android TV
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Troubleshooting checklist
Most problems are solved by one of these four steps.
Step 1: Update the app
Open Google Play → Manage apps & device → Updates, and install the latest version.
Step 2: Clear the cache
Settings → Apps → the app → Storage & cache → Clear cache. Your data is kept.
Step 3: Restart your device
A reboot clears stuck network and media services — especially on Android TV.
Step 4: Check permissions
Settings → Apps → the app → Permissions. Make sure what the feature needs is allowed.
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